Xbajee FAQ – All Your Questions, Answered

Yes, opening an account on Xbajee is completely free — no registration fee required. Simply sign up with your mobile number, name, and password. Once you make your first deposit, you can start betting right away and claim your 200% welcome bonus.

Xbajee is strictly for users aged 18 and above. Your date of birth is verified during registration. Anyone under 18 cannot open an account under any circumstances — this is part of our responsible betting policy.

No. Only one account is allowed per mobile number and per identity. Holding multiple accounts may result in all of them being suspended and their balances forfeited.

General details such as your email address or preferred payment method can be updated directly in your account settings. However, changing your registered mobile number or name requires identity verification and must be done through the support team.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The entire process takes just 3 minutes.

To close your account, contact the support team. If you just need a break, you can also use the cooling-off or self-exclusion options. Make sure to withdraw your balance before closing your account.

KYC (Know Your Customer) is an identity verification process. It is typically required for large withdrawal amounts or if any suspicious activity is detected on your account. Simply submit a photo of your National ID card or passport to complete verification.

Entering the wrong password five times in a row will temporarily lock your account for 30 minutes. After that, you can try again or reset your password. If the lock persists, please contact the support team.

The minimum deposit at Xbajee is just ৳100. Top up your account easily via bKash, Nagad, or Rocket. The maximum deposit limit is determined by your account level.

Deposits are currently supported via bKash, Nagad, and Rocket — the three most widely used mobile banking services in Bangladesh — making it easy for nearly everyone to deposit.

In most cases, deposits are instant — appearing in your account within seconds. Occasionally, network issues may cause a delay of 5–10 minutes. If your deposit hasn't arrived after 15 minutes, please contact support.

Xbajee does not charge any deposit fees. However, mobile banking providers (bKash/Nagad/Rocket) may apply their own transaction charges, which are beyond Xbajee's control.

Don't panic in this situation. If the amount was deducted but hasn't appeared in your account, contact the support team with a screenshot of the transaction. Issues are typically resolved within 24 hours, and compensation is provided if the funds are not recovered.

Your daily maximum deposit limit depends on your account level and verification status. Standard accounts can deposit up to ৳50,000 per day. To increase your limit, complete KYC verification.

Your first deposit after registration automatically earns you a welcome bonus of up to 200%, credited instantly to your account. For example, deposit ৳100 and your total balance becomes ৳300. Terms and conditions apply to bonus usage.

The average withdrawal time at Xbajee is just 8 minutes. However, depending on banking hours and network conditions, it may take up to 30 minutes. Withdrawals between midnight and 6 AM may take slightly longer.

The minimum withdrawal amount is ৳200. There is no maximum withdrawal limit, though large withdrawals may require KYC verification. Withdrawal fees are completely free.

A withdrawal may fail due to insufficient account balance, an unmet bonus wagering requirement, an incorrect mobile number, or incomplete KYC verification. If everything appears to be in order, please contact support.

Yes, but you must first meet the wagering requirements attached to the bonus. For example, a 5x wager means you need to place bets totalling 5 times the bonus amount. Once completed, any winnings from the bonus can be withdrawn normally.

Standard accounts can withdraw up to ৳1,00,000 per day. Verified premium accounts have a significantly higher limit. For large withdrawals, please contact support in advance.

If your withdrawal has been pending for more than 30 minutes, please contact support. Provide your transaction ID or reference number, and the support team will investigate and resolve the issue promptly.

Cancelling a pending withdrawal may be possible, but it cannot always be guaranteed — once processing has begun, it becomes difficult to reverse. If you wish to cancel, contact the support team as quickly as possible.

A 200% welcome bonus means you receive double the amount you deposit as a bonus. For example, deposit ৳100 and get ৳200 in bonus funds — giving you a total balance of ৳300. This bonus applies to your first deposit only.

A wagering requirement means you must place a specified amount in bets before withdrawing a bonus. For example, a 5x wager requirement on a ৳100 bonus means you need to place ৳500 in total bets. If you keep betting normally, this will be met naturally over time.

If you lose a certain amount during the week's betting, you become eligible for a cashback bonus. The cashback rate and terms are listed on the promotions page. Cashback from the previous week is typically credited to your account every Monday.

Invite friends to Xbajee and earn referral bonuses. When someone registers using your referral code and makes their first deposit, you receive a bonus. There's no referral limit — the more friends you bring in, the more you earn.

Welcome bonuses are generally valid for 30 days. Each bonus has its own expiry period, which is communicated at the time the bonus is issued. If the wagering requirement is not met before the bonus expires, it will be forfeited.

Loyalty points accumulate each day you log in and place bets. Once you reach a set number of points, they convert into bonus cash. Regular players can earn extra rewards through this benefit.

Free bets are awarded through special promotions, letting you place a wager without using your own funds. If a free bet wins, the free bet stake is deducted from the payout and the remainder is yours to keep. Free bets expire if not used within the validity period.

Xbajee offers betting on 30+ sports, including cricket, football, tennis, badminton, kabaddi, basketball, and volleyball. We cover both local and international leagues — BPL, IPL, Premier League, La Liga, and more.

Live betting means placing bets in real time while a match is in progress. Odds shift every moment — they change with every wicket, goal, or run. It's a more thrilling experience and especially advantageous for seasoned bettors.

Xbajee uses decimal odds. Payout = stake × odds. For example, place a ৳100 bet at odds of 1.85 and you'll receive ৳185 if you win. Higher odds mean a lower chance of winning but a bigger reward.

If a match is cancelled or left undecided, your full stake is generally refunded. For partial cancellations, a proportional refund is issued. Funds are returned to your account within 24 hours of the result being declared.

Yes, Xbajee supports parlay betting, where you combine multiple matches into a single bet. All selections must win, but the payout can be significantly higher. Use the parlay calculator to estimate your potential winnings before placing your bet.

Cash Out lets you settle a bet before the match is over — lock in a profit if you're ahead, or cut your losses if things aren't going your way. This feature is available on selected matches.

The minimum bet is ৳10, and the maximum varies depending on the match and market type. In general, bets of up to ৳50,000 are accepted. Premium accounts may have higher limits.

Log in to your account and go to the "Betting History" section to view the results of all your bets. Active, settled, and cancelled bets are organised in separate tabs. Winnings are credited to your wallet immediately once results are confirmed.

Yes. Xbajee uses 256-bit SSL encryption — the same technology used by banks. Your personal and financial information is fully encrypted and is never shared with any third party.

Never. Xbajee does not sell or transfer your personal information to any third party. Only limited data may be shared with essential partners strictly for legal compliance or necessary service operations.

Go to Account Settings → Security → and enable "Two-Step Verification". After that, an SMS OTP will be required for every login. Logging in from a new device will automatically trigger 2FA.

Change your password immediately and log out of all devices. Then notify the support team. Check "Login History" in your account settings to look for any unrecognised sessions.

Xbajee will never ask for your password, OTP, or banking details via SMS or phone. If anyone requests such information, it's a scam. The only official website is xbajee.run. If you receive a suspicious message, report it to support@xbajee.run.

Yes, on a personal device. This feature lets you stay logged in for up to 30 days without re-entering your password. However, never enable this option on a public or shared device. If you ever have concerns, you can log out of all devices at any time.

Yes, cookies are used to remember your session and preferences. No sensitive information can be accessed through cookies. You can clear cookies from your browser settings, though you will need to log in again each time.

There are three ways to reach Xbajee: (1) Live Chat — get an instant response, (2) Email — support@xbajee.run, (3) Support ticket system via your account. Bengali assistance is available through all channels.

Yes. The Xbajee support team is available 7 days a week, 24 hours a day. Live chat responses may take slightly longer at night, but email tickets are replied to within a maximum of 2 hours.

To file a complaint, send a detailed message to support@xbajee.run. You will receive a complaint reference number and a resolution or update within 48 hours. Serious matters are escalated promptly.

If you're struggling to control your betting, visit Xbajee's Responsible Gaming page. Tools such as deposit limits, cooling-off periods, and self-exclusion are all available free of charge. Our support team is always on hand to provide professional assistance.

Xbajee support is available in both Bengali and English. For users in Bangladesh, Bengali-language support is given top priority.

Once you submit a ticket, you'll receive a reference number. You can check your ticket status under the "Support" section of your account. You'll also be notified via email or SMS whenever there's an update.